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Terms of Service

Last updated: July 14, 2026

Template provided for convenience. Have your attorney review before relying on it.

These Terms of Service ("Terms") govern your use of revamend.com and the services provided by Revamend ("Revamend", "we", "us"). By creating an account, completing onboarding, or using the services, you agree to these Terms on behalf of the dental practice you represent, and you confirm you have authority to bind that practice.

1. The service

Revamend provides claim denial recovery services on behalf of U.S. dental practices. The services include reviewing remittance data, triaging denied claims by reason code, preparing and submitting appeals and corrected claims to payers, following up with payers, and reporting recovered amounts through a client portal. The specific scope for your practice is described in the Master Service Agreement (MSA) executed during onboarding. Revamend is a billing and recovery service provider. We do not provide legal, clinical, or coding advice, and we do not guarantee that any specific claim will be paid.

2. Accounts and responsibilities

  • You are responsible for maintaining the confidentiality of your portal credentials and for all activity under your account.
  • You must provide accurate practice, payer, and claims information and keep it current.
  • You must have the right to share the remittance data and documentation you provide to us, and you authorize us to use it to perform the services.
  • You must notify us promptly of any unauthorized access to your account.

3. Fees

Recovery services are billed on a contingency basis: a percentage of amounts actually recovered on claims we work, at the rate stated in the fee schedule provided during onboarding. Contingency fees are invoiced monthly in arrears based on payments confirmed during that month. If you elect the ongoing monitoring subscription, it is billed monthly in advance at the rate in your fee schedule. Invoices are due within the period stated on the invoice. We may suspend services for accounts with overdue balances after notice.

4. Acceptable use

You agree not to:

  • Submit information you know to be false or misleading, or ask us to pursue claims you know are not properly payable.
  • Use the services or portal in violation of any law, including HIPAA and payer program rules.
  • Attempt to probe, disrupt, or gain unauthorized access to our systems or another client's data.
  • Resell or provide the services to third parties without our written consent.

5. Disclaimers

The services and website are provided "as is" and "as available". Except as expressly stated in the MSA, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Recovery outcomes depend on payer decisions, plan terms, and the accuracy of the underlying claims, and past results do not guarantee future recoveries.

6. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits or lost revenue, even if advised of the possibility. Each party's total aggregate liability arising out of these Terms will not exceed the fees paid or payable to Revamend in the twelve months preceding the event giving rise to the claim. These limits do not apply to a party's breach of confidentiality obligations, to amounts owed under the fee schedule, or to liability that cannot be limited by law.

7. Termination

Either party may terminate as described in the MSA, and you may stop using the website at any time. On termination, we will stop new recovery work, complete or hand off in-flight appeals as agreed, invoice contingency fees on recoveries attributable to work performed before termination, and return or destroy PHI as required by the Business Associate Agreement. Sections of these Terms that by their nature should survive termination will survive, including fees owed, disclaimers, limitation of liability, and governing law.

8. Governing law

These Terms are governed by the laws of the State of [STATE], without regard to its conflict of laws rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in [STATE] for disputes not subject to another resolution process agreed in the MSA.

9. Changes to these Terms

We may update these Terms from time to time. We will post the revised version here with an updated date and notify active clients of material changes by email. Continued use of the services after the effective date constitutes acceptance. If these Terms conflict with an executed MSA, the MSA controls.

Questions about this document? Contact hello@revamend.com.