Operations, in the open
Exactly how we work with your practice
What we need from you, what we never touch, and what happens hour by hour after you sign up. No mystery, because you should not have to trust a vendor you cannot verify.
What we need from you
Three tiers. Only the first one is required.
Your remittance files and three signatures
An export of your 835/ERA files (or a CSV or Excel denial report) from the last 90 days, your organization NPI, and the e-signed BAA, MSA, and LOA from onboarding. This alone is enough for us to triage every denial and start appealing. No software access involved.
A named login on your clearinghouse
After signup, you can invite support@revamend.com as a user on your clearinghouse (DentalXChange, Vyne, Availity, or similar). That lets us see original claims as they were submitted and refile corrections through your existing payer connections, which is faster for you. You create the access, you scope it, you can revoke it in one click.
Evidence only your office has, when we ask
Some appeals need an x-ray, a perio chart, or a short clinical note. When that happens, a card appears in your portal saying exactly what we need for exactly which claim, and you upload it in about a minute. We never dig through your systems for it.
What we will never ask for
- Remote access to your practice management system, ever
- Anything installed on your computers
- Access to your bank accounts or your money (payers keep paying you directly)
- Contact with your patients
- Use of your data for anything except recovering your denials
Prefer to share nothing beyond files? That works.
If you skip the clearinghouse invite, nothing breaks. Appeals go out through payer provider portals, fax, and mail under your signed LOA, and you drop new remittance files into your portal about once a month (takes two minutes, and we remind you). The only difference is that corrected-claim refiling is somewhat slower. You can grant or revoke clearinghouse access at any point later.
After you sign up, step by step
These timelines are the same operating commitments written into our MSA, not marketing numbers.
- Minute 0
Your portal login is live and your BAA, MSA, and LOA are recorded. Any 835/CSV/Excel files you uploaded are parsed into your claim list immediately.
- Business day 1
A human verifies your files ingested cleanly, emails you the countersigned agreements, and follows up on anything missing (like export help if you requested it).
- Business days 1 to 2
Every denial is triaged by reason code: appealable, fixable and refileable, or honestly not worth pursuing. You can watch the statuses in your portal.
- First week
We register with your top payers' provider portals under your LOA, and verify clearinghouse access if you granted it. First appeal drafts are prepared and specialist-reviewed.
- Business days 3 to 5
First appeals and corrected claims go out. Each claim in your portal shows how and when it was filed.
- Ongoing
Every open claim gets payer follow-up at least every 7 days. Recovered dollars appear in your portal as payers reprocess. Once a month you get an invoice for 20% of what was actually recovered, with the claim-by-claim breakdown. Nothing recovered, no invoice.
Do not take our word for any of this
Instead of asking for trust, we made everything checkable.
Our contracts are public
The full BAA, MSA, and LOA are on this site, readable before you type your name anywhere.
Read the BAAOur security posture is public
Where data lives, who can access it, which subprocessors we use, and where our team works: all documented.
Read the trust centerOur tools work before you trust us
The denial audit parses your file in your browser without uploading it. Verify with your network tab open.
Run the free auditOur answers are on the record
The vendor checklist answers the 12 due-diligence questions you should ask any billing vendor, including us.
Read the checklistTen minutes to hand it all over. Zero phone calls.
Start with the free audit to see what your denials are worth, or go straight to onboarding if you already know.